1-) SUBJECT:
The subject of this contract covers the performance of the travel services sold to the Customer and the rights and obligations of the parties.
2-) PRICE AND PAYMENT METHOD
All taxes are included in the total price of the services provided.
This fee is determined by the payment method determined by the supplier providing the service (the company providing accommodation, flights, transfers or tours).
1. By credit card at the time of reservation or
2. EFT/Bank Transfer to the specified bank accounts
3. The relevant accommodation or transportation service can be paid immediately.
The amounts to be paid immediately or later during the performance of the on-site service will be clearly stated in the shopping cart with the expressions "Pay now" and "Pay on-site".
3-) SERVICE PROMOTION INFORMATION:
A detailed introduction of the travel and tourism service is available on the service introduction page.
4-) TRANSFER
The right to transfer accommodation services is provided according to the rules determined by the service provider; in this case, the customer must notify the situation at least 7 days in advance.
5-) CANCELLATION and CHANGE
In case of cancellation of the reservation made up to 60 days prior to the start of the trip for a reason other than the fact that the consumer or his/her first degree relatives have illnesses that prevent him/her from working normally for 10 days or deaths are documented with an official report from a fully equipped state hospital, the entire amount paid to the CONSUMER up to that point will be refunded, excluding the costs of extra services such as transportation and visa.
TÜKETİCİ, gezinin başlamasından 59-31 gün önce sözleşmeyi iptal etmesi halinde gezi bedelinin %25’ini, 30-15 gün önce sözleşmeyi iptal etmesi halinde gezi bedelinin %50’sini, 14 gün öncesine kadar sözleşmeyi iptal etmesi halinde gezi bedelinin tamamını Midas Hotel ‘ye ödemeyi kabul ve taahhüt eder.
6-) TERMINATION OF THE CONTRACT BY THE HOTEL:
If Midas Hotel arbitrarily terminates the contract without justified reasons, the consumer is entitled to compensation in proportion to the damage suffered. In addition, Midas Hotel shall return to the consumer all payments made by the consumer up to that date and all documents that put the consumer in debt within 10 days.
If the termination of the contract is due to force majeure, despite Midas Hotel having shown all necessary care, the consumer will not have the right to compensation.
7-) NOTIFICATION PERIOD:
The consumer must notify the relevant service provider and Midas Hotel of any failure to perform the contract at all or properly within 7 days from the date on which the service should have been performed or was performed.
8–) RESPONSIBILITY:
Midas Hotel is responsible for non-fulfillment or non-compliance of contractual obligations. However, if the non-fulfillment or non-compliance of the contract is due to the fault of the consumer or third parties or a force majeure, the hotel cannot be held responsible.
9-) FORCE MAJEURE:
Midas Hotel may cancel or postpone the accommodation due to reasons beyond its control such as any adverse weather conditions, road obstacles, strikes, terror, fog, storm, war, possibility of war, natural disasters, changes and negative developments in relations between states, civil unrest, unforeseen technical issues, bankruptcy, force majeure. In this case, Midas Hotel is not responsible in any way and the consumer cannot claim any rights or receivables.
10-) LUGGAGE:
11.1 Items that smell, leak, have flammable or explosive properties or that cause discomfort to the surroundings, as well as sharp-edged weapons and firearms, are not allowed into vehicles or accommodation facilities without the hotel's separate and explicit written permission.
11.2 Midas Hotel personelinin ağır kusurundan kaynaklanan bagaj kaybı veya hasarı durumunda kaybolan veya hasar gören bagajın içinde bulunan eşyaların maddi ve manevi değer ile sair vasıf ve özellikleri gözetilmeksizin gezinin toplam bedeli içinde ulaşıma isabet eden kısmının %50; si kaybolan eşya sahibine ödenir. Midas Hotel tüketici tarafından kendisine yazılı olarak kıymetleri ile birlikte deklare edilerek teslim edilmiş eşyanın her türlü kaybından, hasarından ve çalınmasından en çok gezinin bedeli kadar sorumludur.
11 – CHECK-IN – CHECK-OUT TIMES:
Check-in hours of the facility start at 14:00 on the first day of the stay and end at 11:00 on the last day of the stay. The customer is responsible for complying with these hours regarding the entrance and exit of the room.
12 – PET ADMISSION RULES AND CONDITIONS:
– Although the facility is pet-friendly, it is not possible to bring a pet directly to the hotel without approval from the hotel. If necessary, the hotel management has the right to request the passport information of the pet that will be staying at the hotel before check-in, at the reservation stage.
– Unless the hotel’s approval is received, pets are not accepted into the facility “in luggage” under any circumstances. The pet is accepted into the facility with a bag/portable carrier etc. suitable for its breed/age (after contacting the facility and receiving approval as stated above).
-The daily fee for pet accommodation is €25, payment is taken upon check-in to cover the duration of the stay.
-Up-to-date vaccination records must be presented at the entrance; animals without a passport (vaccination record) cannot be accepted.
-Dogs can only be walked on a leash on the walking paths within the hotel, and hygiene rules must be followed during walking.
-You accept that you are responsible for any personal injuries and hotel equipment damage that may occur due to your pet. Our hotel management does not accept any debt or damage that may occur for this reason and our business cannot be held responsible for similar situations. In case of damage, our hotel reserves the right to transfer the damage amount to your account.
-If there is a noise complaint from other guests during the stay with a pet and the noise cannot be eliminated, if the animal enters outside the permitted areas, if there is no cooperative attitude, the hotel management reserves the right to terminate the stay. At this stage, the remaining accommodation fee will be refunded through the channel where the purchase was made.
13-) SUITABILITY FOR DISABLED INDIVIDUALS:
Due to its current structural features, our hotel is not suitable for the comfort and needs of disabled individuals. Since this situation is important for the comfort and safety of our guests, we plan to make the necessary improvements in order to provide better service in the future.
14-) OTHER PROVISIONS:
12.1 If the consumer leaves the hotel claiming that the service is defective, he/she must notify the Midas Hotel officer in writing that he/she has left the hotel, along with the reasons. Otherwise, the consumer is deemed to have left the hotel and to have received and used the service.
12.2 It is the duty of care of the well-intentioned consumer to notify the authorized person in writing of the issues the consumer complains about during the performance of the service. If the consumer uses the service until the end despite the complaint, this eliminates his/her rights to compensation such as replacement service and refund regarding the issues he/she complains about.
12.3 Consumers who do not sign the contract but participate in the trip subject to the contract are deemed to have read, accepted and undertaken this contract by the consumer(s) they have assigned to register on their behalf. Despite this, if the consumer(s) file a lawsuit and follow-up against the hotel on the grounds that they did not personally sign the contract and if the hotel is obliged to pay a price or compensation to the consumer other than the matters stated in this contract, the hotel reserves the right to recourse for the excess amount paid to the consumer(s) who signed the contract. Even if the consumers did not sign, they learned about the terms of this contract that will be valid between the parties due to the catalogues and advertisements and they undertook to participate in these terms of the contract at the hotel.
15-) ENFORCEMENT:
The Customer declares that he/she has read and is informed about the qualifications of the service mentioned in this contract, the sales price and payment method, the validity date of the prices and all preliminary information regarding the performance and has given the necessary confirmation electronically.
This contract will enter into force upon the approval of the Customer and the parties agree that the effective date will be the approval date. The Customer will not be able to advance in the web system without reading and approving this contract and is obliged to read this contract. This contract will end if the service is received and consumed by the Customer or is subject to cancellation in any way.
16-) COMPETENT COURT:
Antalya Courts and Enforcement Offices are authorized to resolve disputes arising from this contract.
All the above mentioned hotel accommodation articles consisting of fourteen articles have been negotiated between the parties and arranged with their own free will.